Contact

We care about your online store and we aim to give you the best service possible.

We're happy to answer any questions you may have while setting up your theme and configuring the settings to match your unique brand. We aim to provide feedback for all requests within 24 hours, but please allow 1-2 business days for a response.

About how to use the theme, you can view our instructions section for more details.

Don't forget to check our FAQ as well, to find answers to your questions!

Email us at : support@gnbway.com


FAQ

Question: Are the update included in the price?
Answer: All our customer will receive free lifetime update. We are adding in every update new feature and function in the theme. Future updates are free of charge.

Question: How do I setup theme?
Answer: You can arrange your theme as you want (including fonts, colors, page formats, etc.) with the built-in Theme Settings (Admin panel > Online Store > Themes > Customize Theme).

Question: Where can I discuss tips and techniques with other users?
Answer: We just started a new facebook group. You can get advice from other users and share your e-commerce tips and tricks in the Facebook Group. https://www.facebook.com/

Question: Do I need to setup my store again every time there's an update?
Answer: Obviously, since we are adding the new feature at every update, we do not provide an automatic update to our customer. Using the new update is at your own discretion.

Question: How do I install this theme into my Store?
Answer: It's really simple and it takes less than a minute. Please see the following instruction for guidance. https://help.shopify.com/manual/using-themes/publish-themes

Question: Do I need to be a designer/programmer to change my shop design?
Answer: Not at all. This theme is really easy to setup. You can customize the look of your store with a graphical interface that is easy to use.

Question: Do you have a Refund Policy?
Answer: Please take the time to read the Refund policy here before buying our theme. We are offering full support with our theme and we can also give you tips to setup this theme the right way for your kind of niche. Please contact us at gnbway@gmail.com for any questions.

Question: What do I need in order to start using Kids Store?
Answer: All you need to start using Kids Store is a Shopify Store, and a credit card to pay for Kids Store Theme. (One Time Payment).